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Privacy Policy for Gram Panchyat Guide

Effective Date: 26 December 2025
Last Updated: 26 December 2025

This Privacy Policy describes how Gram Panchayat Guide (“we”, “us”, or “our”) collects, uses, and protects information when you use our mobile application.

By accessing or using the app, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the app.

Information We Collect

a. Personal Information

We may collect the following personal information:

  • Phone Number
    Required for user authentication via OTP login.
  • Name
  • Google Account Information (Google Login – Optional)
    If you choose to sign in using Google, we may collect:
    • Your Google account name
    • Email address
    • Profile picture (if available)
      We do not access your Google password.
  • Email Address (Optional)
    Collected only if you:
    • Sign in using Google
    • Contact customer support
    • Subscribe to notifications or updates
  • Location Details (Non-Precise)
    We may collect State, District, and Taluka information:
    • To show region-specific content
    • To display relevant advertisements
    • To improve local usefulness of the app
      ❗ We do not collect precise GPS location.
  • Payment & Subscription Data
    Payments are handled by Google Play Billing via RevenueCat.
    We do not store card details, UPI details, or Google account payment information.
    We only store:
    • Subscription status
    • Purchase timestamps
    • Entitlement status (active / expired)

b. Non-Personal Information

We may automatically collect:

  • Device information (model, OS version)
  • App usage data
  • Crash logs and diagnostics
  • Performance metrics

This data is collected via tools such as Firebase / Google Analytics and Sentry.io.

How We Use Your Information

We use collected information to:

  • Authenticate users via OTP or Google Login
  • Manage subscriptions and premium access
  • Display region-relevant content and advertisements
  • Improve app stability, features, and performance
  • Provide customer support
  • Notify users about important updates or changes
  • Send optional promotional messages (users can opt out)

SMS and Communication Policy

  • Your mobile number is used only for OTP verification and essential communication.
  • OTP messages are sent using a trusted SMS provider: Fast2SMS
    https://www.fast2sms.com/
  • We do not read, access, or monitor your incoming SMS messages.
  • We may occasionally contact you regarding:
    • App updates
    • Service announcements
    • Support queries
    • Offers related to Gram Panchayat Guide (opt-out available)

Google Login

If you choose Google Sign-In:

  • Authentication is handled securely via Google
  • We only receive basic profile information permitted by Google
  • We do not access contacts, emails, or other Google services
  • You may revoke Google access at any time from your Google account settings

In-App Purchases and Subscriptions

  • The app uses Google Play Billing, integrated via RevenueCat
  • All transactions are securely processed by Google
  • We do not store full payment details
  • Subscription data is used only to:
    • Enable premium features
    • Restore purchases
    • Manage access rights

Third-party services involved:

Advertising and Promotions

The Gram Panchayat Guide app may display image-based advertisements promoting:

  • Our own services
  • Government-related initiatives
  • Partner organizations or third-party brands

Important clarifications:

  • Ads are manually integrated
  • No automated ad networks (e.g., AdMob, Facebook Audience Network)
  • No behavioral tracking or profiling
  • No personalized ads based on user behavior
  • Location data (State/District/Taluka) may be used only for showing region-relevant ads

Third-Party Services

We may use trusted third-party services to operate and improve the app:

  • Google Analytics / Firebase – usage analytics
  • RevenueCat – subscription management
  • Fast2SMS – OTP delivery
  • Sentry.io – crash reporting and debugging

These services only receive the minimum data required to function.

Data Storage and Security

  • Data is stored securely on servers hosted by DigitalOcean and Hostinger Cloud
  • All communication is protected using SSL encryption
  • Access is restricted to authorized personnel only
  • We take reasonable technical and organizational measures to protect your data

Children’s Privacy

This app is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.

User Rights

You have the right to:

  • Request access to your personal data
  • Request deletion of your account and associated data
  • Withdraw consent for promotional communication

📩 To exercise these rights, contact:
Email: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any significant changes will be notified within the app or via email (if available).

Latest version always available at:
https://ngocsr.in/privacy-policy-for-gram-panchyat-guide/

Contact Us

Gram Panchayat Guide
📧 Email: [email protected]
🌐 Website: https://ngocsr.in/
📞 Phone & WhatsApp: +91-9158115666